Invoices, preferences, and credits

The invoice lifecycle

Invoices are generated on the 1st of each month for the previous month's usage, per organization, in the organization's billing currency (USD, CZK, or EUR).

Charging is automatic and off-session against the org's default card. Transient failures retry on a fixed schedule (roughly a day, three days, and a week after the first attempt); anything needing your action starts the dunning flow. A deliberate safety valve: a charge dramatically larger than your recent monthly average is held for human review instead of being auto-collected.

Billing → Invoices lists everything — "Click an invoice number to view it; use the action menu to download the PDF." The PDF carries your legal details, the line items, credits applied, and the amount due.

Billing preferences

Billing → Preferences holds the identity on your invoices — and it gates charging: Norcube won't collect payment until the preferences are complete and a default card exists.

• Billing type — Company or Individual.
• Name / Company Name, full address (street, city, state, postal code, country code).
• Tax ID and VAT ID (company only).
• Invoicing Email — where invoices and billing notifications go.

Changes propagate to the payment processor automatically. If you're accruing usage beyond the free tier without a complete setup, expect the mid-month reminder email.

Credits

Billing → Credits shows prepaid balance: "Pre-paid balance applied automatically to your next invoice. Credits with the nearest expiry are used first."

• The headline Available credit is the total across active grants.
• The table lists every grant with amount, remaining balance, expiry, and status — "Expired and used-up grants stay visible for the audit trail."
• Application is automatic and atomic at invoice generation: nearest expiry first, then oldest. Credits reduce the amount charged to your card; you never need to do anything.

Credits are issued by Norcube (promotions, support goodwill, enterprise agreements) — talk to us if you believe you should have some.

Czech customers: proforma flow

Organizations billed under the Czech flow receive a proforma ("Payment Request") first; the tax invoice is issued once it's paid. Both PDFs are downloadable, and credits applied at proforma time carry over to the tax invoice — no double counting. Bank-transfer details appear on the proforma where applicable.

Refunds

Refunds (full or partial) are handled by support — you'll get an email confirmation and the refund lands back on the original card.

Related

• Billing overview — what gets metered and where to watch it.
• Payment methods — the card that gets charged.
• Dunning — when the charge fails.