Data export

Under GDPR (Articles 15 and 20), you have the right to access and port your personal data. Norcube provides a self-service export flow that packages everything we hold about you into a single download.

Request an export

Open app.norcube.com → Account → Data privacy.
Click Request data export.
Confirm. The request enters the queue.

What's exported

A ZIP archive containing:

Account data – profile fields (name, email), audit timestamps.
Organization memberships – which orgs you belong to.
Per-product data – everything in LangSync (namespaces, terms, translations), Backup (data source configs, job history – not the backup files themselves; those are exportable separately on request), DomainRadar (saved domains, bulk check results, watchers), PromptHub (saved prompts).
Billing data – invoice metadata (Stripe card details are not held by Norcube).

The archive is encrypted at rest in S3 and made available via a short-lived signed download URL.

Download

Wait for the export to build. Most accounts take a few minutes; very large accounts can take longer.
When ready, the Data privacy page shows a Download button and you receive an email with the link.
The download link has a short expiry. After it expires, request a new export.

Behaviour and edge cases

Export requests are throttled – you can have one active request at a time.
An export is a snapshot. Data created after the export started is not included; request a new export to capture later changes.
Backup files themselves aren't included by default – they're often very large. Request them as a separate operation via support; you'll be given S3 presigned URLs for each.

Programmatic alternative

Each product also offers paginated API access to its own data, so you can build a custom export pipeline. See the API reference per product:

Account deletion